Billings & Payments
My coupon didn't work!
If your promo code won’t apply, or you get an error message, check whether the following applies to you:
You haven't entered the code exactly as it was advertised. Try copying and pasting it, and don't leave any extra characters or spaces.
The code is expired - All codes' life eventually comes to an end, so make sure you use it before that happens.
The code is being used on an already discounted bundle.
The code is only valid for a particular product - Double check that you're purchasing the right product for the code you want to use.
You didn't obtain your coupon from a valid source - These are our website banner, social media post, or email promotions - be sure to subscribe to our newsletter
If you are still experiencing problems after checking all the points above, please send us a message. Include the details of the coupon code you're trying to use and the items you have in your cart - we’ll be happy to help!
*HausGrips reserves the right to suspend, cancel, or amend the promotion and/or review and revise these terms and conditions at any time without prior notice. By participating in the promotion after any revisions of these terms and conditions, users shall be deemed to have agreed to any such new or amended terms.
Can I use multiple promo codes at checkout?
You can use one promo code per order. If you’ve encountered two valid HausGrips promo codes, then please choose the one you want to use more.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express credit cards, or debit cards, and PayPal.
What can I do if my payment is declined?
Here are a few things to check if your payment didn’t go through. Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
Shipping, Delivery, and Duties
When can I expect to receive my HausGrips package?
Here’s how it works: you order, we process, then we ship. We ship from local warehouses within your country to ensure faster delivery times. All orders are processed within 1 business day and arrive in 3–7 business days. Ordering takes a few seconds. Processing takes 1 to 3 business days (and orders placed after 9 am ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships and it’s on the way!
We are working closely with our external partners and carriers to ensure your order can reach you as quickly as possible. See below for the most up-to-date information (excluding holiday season and potential courier delays)*:
- United States: 3-6 business days
- Canada: 3-7 business days
- All other countries: 7-10 business days
Do you ship internationally?
Yes, we do ship internationally and are delighted to cater to customers all around the globe. Wherever you are, we’ll make sure HausGrips products reach you.
However, please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which we cannot accept liability. International shipments may be subject to customs or import duties once they reach their destination. You will be liable for all of these duties, and it is your sole responsibility to pay the charges to release the goods from the shipment. We are legally required to declare the full value of the shipment and will provide an invoice to customs should they require it.
If customs duties are refused or unpaid, these will be deducted from any future refund, if applicable. We have no control over these charges, as customs policies vary by country. Should you opt not to accept delivery and return the package to the sender (RTS), a $6 restocking fee will be deducted from your refund once we receive the item back in our warehouse. If you have any questions related to customs charges, we advise you to contact your local customs office.
Where does HausGrips ship?
HausGrips currently ships worldwide! Packages are shipped via FedEx, USPS, or DHL courier with standard shipping services.
In Spain, we don't ship to Balears Province (also known as the Balearic Islands), Las Palmas, and Santa Cruz de Tenerife.
My tracking number is not working!
Sorry about that! Please note that the carrier could take 1-2 business days to register your shipment status online. If your tracking number isn’t updating or working at all after this period, please reach out to us by sending us a message. We can give you the inside info.
Why is my order being returned to the sender?
There are a few reasons an order can be returned to the sender, but most often, it is due to an undeliverable address (such as a P.O. Box). Other instances include the package being unclaimed or refused/returned by the customer.
When this happens, please contact us by sending us a message, and we will be happy to arrange a reshipment for you!
My order was lost, damaged, or missing something.
If your order has not arrived within 20 business days from the day you received your tracking number or if your package arrived damaged or missing an item, please reach out to us. Send us a message by clicking Send us a message. button below, and we will do everything we can to help you ASAP!
Returns & Exchanges
Our Return Policy
Please read our Returns Policy.
If you have any questions, please reach out to us by sending us a message, and someone from our team will get back to you ASAP.
If you are an existing customer looking to raise a return request, please click below to start your return.
What is covered by the limited warranty?
This 1-year limited warranty covers defects in materials and workmanship when purchased directly from HausGrips. Your 1-year limited warranty is valid for HausGrips Devices, you alone, the original purchaser, and cannot be transferred.
If the product was a gift, then please obtain a copy of the original receipt or have the original purchaser process the warranty claim on your behalf.
What is not covered by this limited warranty?
This limited warranty does not cover damage, defects, failure caused by abuse or misuse, improper care, impact or insertion of foreign objects, use with a voltage connector, or loss of the device.
How long does this limited warranty last?
The limited warranty begins from the date of delivery and expires after one year. The warranty period is not extended if your device is replaced by HausGrips during the warranty period.
Need Help?
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