We offer a Money Back Guarantee on the following products.

Simply if you’re not satisfied with your experience, please contact us to arrange a return.

Once we’ve received the product back, we will process your refund, minus a 10% restocking fee to cover return administration. 

Story about OUR GUARANTEE

We always hope you love our products and have the best experience possible.

In the event that you are not entirely satisfied with your HausGrips purchase, we gladly accept returns within 30 days of the delivery date. You have the option to receive a refund to your original payment method or receive a store credit for future purchases. To ensure you receive the highest quality, returned items must be in new, unopened condition and in their original packaging to be eligible for a refund. It is important that products are kept in the best possible condition, so please take reasonable care of them and keep all packing when possible.

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How do I submit a return?

If you'd like to return your device, simply follow our return process here.

How long do refunds take?

3–5 business days after we receive your returned item. For assistance, you can reach our customer care team via the contact form here.

What if I want to return after the time frame?

If you wait to request a refund after the money back guarantee time frame, or you haven’t used it for the right frequency, you may not be eligible.

What if I return late?

Returns after 30 days aren’t eligible for a refund.